Welcome to the Make it Real blog, where we delve into professional tips, career best practices, and the intricacies of leadership from a project and program management lens. Join us as we explore trending topics, technology, and strategies to help you excel. This is where transformation leadership meets practical advice. Get ready to be inspired!
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At last, you are rolling out a long coming platform change to your customers. You are thrilled. You are almost at the finish line! But, did you plan how these changes would affect your customer? Did you involve them in a collaborative way, use their excitement and input to propel a positive launch?
If your health score is not helping your team decide what to do next, it is just reporting.
You did not build a service team to spend every day putting out fires; yet here you are.
Change has always been a constant in business. But somewhere along the way, "constant" became "relentless," and the people expected to absorb it all are hitting a wall.
Why prioritization collapses at scale and what leaders can actually do about it!
You've built the business case. Excellent!
You've made the business case. Leadership is on board. The budget's approved. Now comes the part where most accessibility initiatives either take flight or fall flat: actual implementation.
For just one moment (just ONE), let's set aside how important accessibility is to people and to humanity, and let's talk numbers. Not compliance numbers or legal risk numbers (though those matter). I'm talking about the kind of numbers that make CFOs lean forward in their chairs: revenue growth, profit margins, and market expansion.
"We need to modernize." It's the rallying cry in conference rooms everywhere. Leaders agree it's critical. Consultants get hired. Platforms get demoed. But then comes the hard part: turning that ambition into action.
Your customer is energized. Your customer is ready. Your customer is...completely blocked.
Lessons learned can sound like resistance, but you're just trying to learn from past mistakes. It comes down to how you say it.
Here's the thing. You already are one!